Despite reasonable efforts to KEEP the customer paying, accounts will nevertheless default, be “charged off” and become your “bad debt”. Attempting to collect some of that “bad debt” “In house” should be your first consideration. Here are some basics that need to be understood in that consideration process. Collection and recovery personnel should be separate and separated from the other Company departments; personnel assigned should be entirely devoted to and focused upon the recovery of “bad debt”. Collection personnel must be understanding and articulate people with clear knowledge WHY the account defaulted. In house personnel must be trained to understand compliance related rules and l